FAQ
1. What is The Grateful Collective?
The Grateful Collective is an online store offering digital downloads and gifts designed to inspire gratitude, mindfulness, and self-care.
2. How do I receive my digital downloads?
After purchase, you’ll receive an instant download link via email. You can also access your files from your account dashboard at any time.
3. Can I customize digital downloads?
Some of our digital products are editable using Canva or PDF editors. Check the product description for customization details.
4. What types of gifts do you offer?
We offer jewelry, mugs, art prints, and keepsakes.
5. How long does shipping take for physical gifts?
Shipping times vary depending on your location. Most personalized gifts take 5-10 business days for processing and delivery.
6. Do you offer refunds or exchanges?
- Digital downloads: Due to the nature of digital products, all sales are final.
- Physical gifts: If your item arrives damaged or incorrect, contact us within 7 days for a replacement.
7. Can I use your digital downloads for commercial purposes?
No, all digital downloads are for personal use only. If you need a commercial license, please contact us.
8. Do you ship internationally?
No at this stage we only ship Australia wide although we are hoping to extend that in the future.
9. How can I contact customer support?
You can reach us via email thegratefulcollective@outlook.com or through our Contact Us page. We typically respond within 24-48 hours.
10. Do you offer discounts or promotions?
Yes! Join our email list to receive exclusive discounts, free printables, and self-care inspiration. Follow us on Instagram & Pinterest for special offers!